According to a new report by Expert Market Research titled, “Global Professional Service Automation Software Market Share, Size, Report and Forecast 2024-2032″, the professional service automation software market size reached a value of USD 1085.42 million in 2023. Aided by the rising demand for efficiency and transparency in service operations coupled with the significant technological leap in automation, the market is projected to further grow at a CAGR of 11.50% between 2024 and 2032.

Professional service automation software is an end-to-end solution designed to aid professional services organisations in project management, resource allocation, time tracking, and billing. These sophisticated systems streamline operations, enhance visibility into project performance, and improve profitability. As a critical component of service delivery, professional service automation software is intrinsic to a myriad of sectors including consulting, IT services, legal, and advertising, among others.

As per the professional service automation software market analysis, the increasing need for operational efficiency and customer satisfaction in service-based businesses serves as the cornerstone for the escalating demand for professional service automation software. Service organisations are leveraging these tools to gain real-time insights into their operations, make data-driven decisions, and enhance client engagement.

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Moreover, the shift towards remote work and distributed teams has intensified the necessity for professional service automation software solutions that enable collaboration, project tracking, and seamless communication, irrespective of geographical barriers. This trend is expected to continue, further ingraining professional service automation software as a central hub for managing dispersed workforces, consequently driving up the professional service automation software market share.

Moreover, the North American region, with its mature IT infrastructure and service sector, leads the charge in the adoption of professional service automation software. The presence of key professional service automation software providers like Salesforce.com, Inc., Microsoft Corporation, SolarWinds, and Oracle Corporation in the United States further supports the growth of the regional market.

The Asia-Pacific region is swiftly catching up, with an influx of professional services firms and IT companies fuelling the professional service automation software market demand. Europe, too, shows strong growth prospects, backed by its advanced technological ecosystem and regulatory environment emphasising data protection, which aligns with the deployment of secure professional service automation software solutions. Moreover, businesses in this region are also focusing on implementing innovative growth strategies to expand globally. Moreover, the United States and Canada, being advanced economies, have established strong IT infrastructure and are investing in new technologies.

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Market Segmentation

The market can be divided based on the solution, deployment, enterprise size, end use, and region

Market Breakup by Solution

• Project Management
• Project Accounting
• Project Analytics
• Time And Expense Management
• Billing And Invoice Management
• Others

Market Breakup by Deployment

• On-Premises
• Cloud

Market Breakup by Enterprise Size

• Large Enterprises
• Small And Medium-Sized Enterprises (SMEs)

Market Breakup by End-Use

• BFSI
• Telecom
• Architecture and Construction Firms
• Healthcare And Life Sciences
• Media And Entertainment
• Government
• Others

Market Breakup by Region

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa

Competitive Landscape

The EMR report looks into the market shares, plant turnarounds, capacities, investments, and mergers and acquisitions, among other major developments, of the leading companies operating in global professional service automation software market. Some of the major players explored in the report by Expert Market Research are as follows:

• Datto, Inc.
• Planview, Inc.
• ConnectWise, LLC
• Projector PSA, Inc.
• Kimble Applications Ltd.
• Others

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